At Luxury Heating Company, we respect your privacy and are committed to protecting the personal information you share with us through our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, schedule service, or communicate with us.
Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request service, schedule appointments, or complete forms on our website, we may collect:
- Name
- Phone number
- Email address
- Home or service address
- Billing information
- Service history and preferences
Automatically Collected Information
When you visit our website, certain information may automatically be collected, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the site
- Cookies and tracking technologies
How We Use Your Information
We use the information we collect to:
- Schedule and provide HVAC services
- Respond to inquiries and customer support requests
- Improve our website and customer experience
- Send appointment reminders, service updates, or promotional communications
- Maintain internal records and business operations
- Comply with legal obligations
Text Messaging & Communications
By providing your phone number, you consent to receive calls and text messages from Luxury Heating Company regarding appointments, service updates, promotions, and other business-related communications.
Message frequency varies based on your interactions with our business and may include recurring messages.
Message and data rates may apply. You may opt out of marketing text messages at any time by replying “STOP.” For assistance, reply “HELP.”
Carriers are not liable for any delayed or undelivered messages.
Sharing of Information
Mobile information and opt-in consent won’t be shared with third parties or affiliates for marketing or promotional purposes.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support marketing efforts.
You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
Your Privacy Rights
Depending on your state of residence, you may have rights regarding access to, correction of, or deletion of your personal information. To make a request, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Luxury Heating Company
5327 Ford Rd, Sheffield, OH 44035
(440) 366-0971