CHECK OUT OUR CUSTOMER REVIEWS
As a valued customer of Luxury Heating & Air Conditioning, we want to make sure we’re providing you with the best products and service possible. To provide this quality level of expertise, we need to hear from you. Your feedback will ensure that we continue to improve and evolve with the needs of our customers. Please take a few minutes to fill out this brief customer satisfaction survey.
Google Reviews
Moved into our new home in May, 2019. Noticed the time was off on the wall thermostat and could not reset it. Talked with a customer service rep. at Honeywell (overseas and worthless). Your company came out quickly and on time to replace the faulty thermostat. Very pleased and would use you again and recommend you to any one who asked for a referral.
Tom Cerveny
16:31 29 Jan 20
Every employee from Luxury that came to our home was very professional and knowledgeable. They worked in unison, clean and willing to keep us informed what was taking place. When they left the area was so clean that the only thing that was noticeable was a bright and shiny new furnace. Highly recommend. We took Randy's advice and have been very thankful. Quiet and warm.
Gh
14:41 27 Jan 20
Wayne was very knowledgeable and solved our issue very quickly. He also found a small gas leak in one of the piping threads and corrected it immediately. He also looked up the part that needed replaced and discovered it was under warranty, so no charge to me. Excellent service all around.
Anthony George
16:42 16 Jan 20
Our gas furnace stopped working late Friday night. We called several companies seeking repair. No one except Luxury was willing to help. They came out first thing Saturday. The repairman was polite, knowledgeable, and respectful. Not only did he immediately find the problem (a plugged drain), he showed me how to fix it should it happen again! I will definitely look to use them again in the future.
Stephen Newman
23:03 02 Nov 19
Very nice tech, was glad to hear was a veteran and so am I and thanks for hiring him.He was polite and explained what I needed and installed the part. Nothing but good to say about him and your company.Richard J Leister
Richard Leister
15:13 03 Oct 19
Outside a/c unit, three months old, turns out a bad batch of fuses from the fuse manufacturer, widely known problem in the area. Awesome service, for a problem not of their making- called Luxury @ 9pm Sat. evening, arrived the next day at noon to fix it- on a Sunday!Installation was a great experience three months ago; now service as well. I would recommend Luxury Heating to anyone.
Lawrence Krall
17:24 22 Sep 19
From start to finish a great experience. Scheduled a tech within two days to service a really old ac unit. They were able to recharge and the tech was very informative and helpful. Most likely a leak, but the machine is so old (35+ years) and the "juice" is so expensive that it's not worth it find the leak especially bc it may not even be repairable. Offered advice and suggestions and was very knowledge and was not pushy. Loved the experience.
Tina Mathie
13:32 18 Jul 19
I was so impressed with the gentleman that came to my home. He took time and answered questions and looked over my whole unit. Very Very thorough. I will be using them for now on!! Matt Gerhart is the best!!
Lisa Thomas
19:36 15 Jul 19
Very thoughtful experience start to finish. Our technician encountered every obstacle there probably could have been from bad compressor, valve, coil and so forth. He remained patient and informative. For being new construction all of this was rather unexpected especially with northern Ohio finally hitting 90 degree temps. I would recommend Luxury to any of my friends and family should they ever be in the need of HVAC work. The office staff was extremely pleasant as well!
Kelly Miklas
16:59 29 Jun 19
The technician was early, very courteous and efficient. Completed his work and gave me a full update on what was done and why. I love Luxury Heating! Wouldn’t use anyone else.
Barbara Piscopo
16:11 24 Jun 19
Matt called ahead of time to let me know he was on his way--very much appreciated. Did a thorough job of checking and maintaining our units. Very pleasant and competent personality. Luxury Heating is extremely reliable--a great company to deal with.
Chris Funkhouser
14:00 17 Jun 19
We have used Luxury for the tune up on our furnace for years. The technicians who come invariably show up at the promised time, work efficiently, leave the site clean, and are courteous. Yes; the price is reasonable. We will continue to use them.
Frank Bongiovanni
02:17 14 Jun 19
Luxury H/AC is an honest company with expert service and technicians. The alarm went off in our townhouse when they entered. We were so sorry we put the technician through the police arriving. He took it in stride.Thanks Luxury!
Russell Raymond
01:22 12 Jun 19
Fantastic. Very quick to come to my home and address the issue I was having with the AC. Tech was very knowledge, friendly and was efficient in his work. I lucked out and beat my warranty by two weeks!! Thank You Luxury. I am glad you are my service company!
Brandon Dalton
19:31 24 May 19
Got the best quote for furnace and air conditioner replacement. Eric and his crew did a great job. A good local company with a great staff.
Hec
16:46 24 May 19
Adam McCarthy is the best technician we have ever had. He explains everything and is proactive in offering solutions to problems. I am pleased with the service we receive from Luxury and always recommend the company to others needing heating/air conditioning services.
Robert Gornall
14:06 14 May 19
Adam does a great job. He explains everything in terms I can understand, and is very personable. Luxury installed my heating and cooling system, and I have done business with them ever since.
Shelley Kozak
18:07 13 May 19
Had no heat on Sunday 03/31. Called for help. 1 hour later a technician showed up and got heat back in house. Said he would come back next day to install new motor on straight time not Sunday call out. Monday they came and installed motor. The office called and said you are still under warranty, 9 years, only charged for call out and labor. Saved us $500.00. First class outfit!
Rick Gallagher
00:26 03 Apr 19
From the time I called, and the quick call back with information, up to the scheduled appointment with a Tech, Luxury Heating Company was spot on professional. The person who answered the phone was very friendly and helpful and got back to me with an answer right away. The Technician, Tom, arrived promptly, at the very beginning of the 4 hour window I was given. He did his diagnostics and stayed to make sure the issue was tested and resolved with the furnace and duct work. He was genuinely interested in addressing my concerns and made sure to explain things thoroughly to me before he left. I plan to call about the Maintenance Plan soon. Very pleased with the Service from beginning to end that Luxury Heating Company provided.
Lori Kalina
17:02 14 Mar 19
We had our furnace checked and cleaned by Luxury and the service technician John was courteous and knowledgeable . We appreciated his thoroughness in making sure that not only the furnace was safe but that our living spaces also were good. Definitely a company we will call on for any future concerns.Thank you,Marlene Trimble
Marlene Trimble
14:16 11 Mar 19
Service tech very knowledgeable and experienced. Very professional company, courteous, informative and honest. Fast response and was able to make repairs in a timely manner at a fair price. Would recommend to anybody.
Albert Ohler
18:56 01 Mar 19
I had no heat just came home from hospital. Called and crew was here within a hour. The crew was fast and efficient. I can't tell you how much it meant to me. Luxury is the only heating and cooling company I ever call. Keep up the great work!
Lynne Fleming
21:47 27 Feb 19
We have had the best experience with Luxury. When we built our home 5 years ago it was a wonderful company to work with! They have done all our maintenance and when we had a minor problem recently they were here the next morning to correct it.
Katie Ramella
17:28 19 Feb 19
Showed up same day on a no heat call. Tech was polite and informative. Were able to locate and install part same day. Very happy with the service!!
Craig Andrews
13:02 14 Feb 19
Excellent service! On a Saturday during freezing January temperatures, my furnace fan died. After calling their service number, their technician arrived about an hour after I called. Courteous and efficient and fixed the problem quickly. Having googled the problem, I felt that the cost was more than fair.
B Connor
23:55 09 Feb 19
Our technician gave me so many tips and helpful information. He really went above and beyond to make sure my system was working optimally. He was incredibly courteous too!
Katie Hoosenally
22:35 07 Feb 19
Love the guys at Luxury. Prompt courteous service always. I've been using them for over 20 years and they have never dropped the ball.
craig Hall
13:58 07 Feb 19
Coldest day of the year and our furnace stopped working. Called them and they were out that morning and got us going again. Their response and service were awesome! Thanks!!!
Frank Severa
19:54 30 Jan 19
Very professional! Our service worker was able to fix our heater even though they don't carry parts for our brand!! Was working in -2° at a quarter to 1AM!! Highly recommend and will definitely use again!!
Alan George
06:20 30 Jan 19
Luxury replaced my AC unit this summer and recently just replaced my furnace. Everyone I dealt with was professional and accommodating. Randy and Wayne were great along with all the technicians who came out. I would highly recommend!!
Beth Pagan
01:40 28 Jan 19
Was having heat distribution issues which were easily remedied by technician. The bonus was the easy to understand education for how my particular system works and how pleasant and professional the experience was
Becky Szentpetery
14:16 18 Jan 19
Luxury was quick to respond to our broken humidifier. The part was ordered and installed within a few days of diagnosing the problem. John was polite and knowledgeable. He was efficient with his time in the house. He patiently and thoroughly answered all my questions, and even shared a few tips for maintenance. I was very happy with this service call!
Stephanie Geletka
02:47 18 Jan 19
Great service experience from the office personnel right up to the owner. Knowledgeable techs gave me info and pointers on using my new furnace and answered questions I had.I’d recommend this company to anyone needing hvac installation, repair or maintenance!
Mann Wolf
21:23 28 Nov 18
I woke up this morning and noticed my furnace was not operating properly, so I called Luxury Heating as soon as the office opened and they were able to send a technician (Adam) right away to diagnose the problem and had my furnace up and running in about 25 minutes... This is my first time using Luxury Heating but so far so good... I really appreciate Adam's prompt service....I'm planning on scheduling routine maintenance for the future.
charles ocheltree
14:12 14 Nov 18
Technician Matt was technically expert. He checked and confirmed the operation and status of every key component and made certain that the furnace, electronic filter and steam humidifier responded to controls and the thermostat. He cleaned the filters and checked the igniter. He demonstrated the same high quality as the company did with the installation.
GR Cergol
15:04 02 Nov 18
We have been using Luxury Heating for as long as I can recall. Today we had a performance check on our 2 furnaces. All filters were checked to see if replacements were needed as well. The service representative was professional, respectful, and left the work area very clean. He arrived during his designated time frame as well. I recommend Luxury Heating to anyone who asks for Heating/cooling company. They installed and are maintaining our 2 units beautifully. I highly recommend Luxury Heating.
Cheryl O'Neil
15:17 01 Nov 18
Great customer service. Adam always shows up when he says he will and does a great job.
Mary Klinge
15:41 26 Oct 18
Luxury Heating and Air Conditioning service is excellent. On the initial call for service, I was greeted by a professional and friendly voice, and was able to get a date and time for the service visit. The technician called prior to arriving onsite, and did a great job repairing my furnace. He also took the time to answer my questions and explain the reason for the repairs. I highly recommend Lixury Heating and Air Conditioning.
Gary Hromi
10:43 26 Oct 18
Wayne is a fantastic professional! Very knowledgeable and took the time to explain our new system! Thanks Wayne!
Gretchen Bueter
00:06 13 Sep 18
We have been with Luxury Heating and cooling for 25 yrs and the service and friendliness has aways be A-1
Gary Gross
20:07 29 Aug 18
Just a quick note to let you know that the crew you sent to do the job, Eric and Matt, did a GREAT job. They are a pair of true professionals. The discussed all the details of the job with us; from the placement of the unit in the master bedroom to the placement of the outside unit.They explained everything related to the operation of the unit as well as routine cleaning of the filter. They did the job promptly and left all the rooms clean.They both should be commended for their thoroughness and professionalism on the job.It was truly a pleasure doing business with your company.Jose Vega
Jose Vega
02:27 18 Aug 18
Luxury Heating was chosen by my builder to install my heating/AC unit and I only had to call for service on my unit maybe 2 times after moving in. Flash forward 15 years later and we are in the heat of August 2018. Out of now where on a Sunday my AC unit freezes up on the inside and outside. I contact Luxury Monday and Wednesday afternoon I had a new unit installed and running. Not having air conditioning for 3 days was an inconvenience but more importantly I suffer from Asthma and my rescue dog has breathing issues. I relayed the importance of getting a new unit up and running as soon as possible to Matt the technician. He heard my concerns and contacted the owner to see what could be done. Paul sent me a contract via email in a matter of 20 minutes after speaking with Matt. Paul then called me after I sent a reply to the contract. Wednesday morning Wayne the Service Director came to my home and started breaking down the old unit and then started to install the new unit by himself! I was amazed with the customer service and genuine concern every employee I came in contact with through the entire process. I cannot Thank the entire team enough for going out of their way to provide such swift and professional service. My experience with Luxury is an true example of a team of people that are committed to quality WORK in every sense of customer service. The integrity that Luxury Heating and its employees projects is the reason why they have been in business since 1947.
Carrie Byrd
20:24 15 Aug 18
Great service from start to finish. Couldn’t be happier with the system, I’m getting the efficiency I was promised at a better price than other local companies. Had a question about the system a few weeks after installation and they had someone out to the house within a day of calling to walk me through everything. They made me feel like a priority.
Ryan Hardy
11:13 03 Aug 18
Service was outstanding,
Alex O'Roark
12:46 26 Jan 18
Great experience with Luxury heating! New installation on my first house was smooth and looking forward to the next. On time, friendly and reasonably priced.
James Roark
00:57 02 Nov 17
Facebook Reviews
Trained technicians provide excellent service. Thank you Matt for checking our furnace, completing repairs, and providing information about its likely life left (it's our original furnace - 20 years old). Luxury installed the original and has provided service during those years! We appreciate that the techs call when they are on their way, ask about problems and are very polite.
Mary Hrivnak
2020-03-09T15:42:08+0000
My furnace died this week and their main concern was getting me portable heaters in the house and a new furnace ASAP. And they went above n beyond my expectations. Tom diagnosed the problem quickly and Bob n Eric installed my new furnace quickly. THANK YOU for the GREAT SERVICE.
Jimmy Mesler
2020-02-08T19:13:40+0000
I used Luxury Heating to install a Mitsubishi MXZ hyper heat system in my parent's home. They had electric baseboard heat and no air conditioning. Paul worked with us to come up with a whole home solution to eliminate window AC units and baseboard heat. On day 1 of the install, 6 or 7 techs showed up to quickly get the install under way. It took less than a week to get a brand new heating and air conditioning system installed throughout the home. Their team leader was excellent and kept us informed every step of the way.
Karen Brown McGunagle
2019-07-31T19:12:25+0000
Your service man arrived on time, began the service to get our air-conditioner working again.He was very informative, handled the service well, in a very professional manner.Excellent experience for us. Thank you!
Nora Pickard Tattersall
2019-07-03T17:52:31+0000
Technician was on time, courteous and thorough.
Bill Dull
2019-06-13T18:03:51+0000
Our air conditioner went to the great HVAC in the sky at the beginning of air conditioning season, along with everyone else. We were taken care of quickly and professionally and have a much more efficient Trane keeping us cool. We can't thank everyone at Luxury Heating enough and would recommend them to everyone.
Larry Diane Krall
2019-06-11T18:05:23+0000
On time and very knowledgeable about their business
Alan Hendricks
2019-05-31T17:00:40+0000
I have used Luxury heating company for several years and have been a very satisfied customer. I feel they are very professional, but yet friendly people to deal with. They are people that I feel comfortable with in my home. And I feel their prices are very fair. When ever anyone is looking for a air-conditioning and heating company I always recommend Luxury.
Gerald Tomechko
2019-05-09T18:04:42+0000
Technicians are friendly and knowledgeable. They have provided excellent service maintaining our heating/cooling units. I would highly recommend Luxury Heating!
Kevin Cunningham
2019-04-24T15:29:47+0000
Very professional group of people. Made sure we had the right heating and air for our home. They also installed a mini heater that runs off heat pump which also cools in summer in our sun room. We had installers out three different times to do it right. No mistakes just was a task that took that time. Plus we made changes in our type of heating and they were very patient. One other thing that made me proud to use this company was they are a union shop.
Dale Verhoff
2018-12-28T21:37:27+0000
Luxury Heating saves the day again! They have done small jobs (minor fixes) and big jobs for us (installing a whole new furnace). Each interaction has exceeded expectations. They are friendly, knowledgeable and more affordable than other companies we have worked with. Can’t recommend them enough!
Maria Swerchowsky
2018-12-14T22:10:12+0000
Quality and honesty of service. Also, they are available within 24 hours. Their staff is very nice, friendly and knowledgeable!
Lori Best Yeager
2018-12-14T21:56:45+0000
Great service. Matt is very friendly and knows what he is doing.
Linda Batchelor Wrege
2018-12-05T14:02:07+0000
Luxury Heating responded to my service call for my furnace. They showed up promptly when they said they would and took care of the issue in an efficient manner. I highly recommend them for service.
Jason Osher
2018-11-24T00:07:17+0000
Tech was personable, knowledgable and punctual. I've had 4-5 transactions with Luxury Heating, and all have been great. I've also found the service fees to be reasonable and competitive.
Reggie Eakins
2018-11-13T02:06:03+0000
Polite, knowledgeable, clean and very efficient!
Wendy Winkler Stuart
2018-11-06T21:40:03+0000
Luxury has friendly courteous and prompt service close to home.
Barb Griffith
2018-10-28T02:55:53+0000
Thank you Luxury Heating! Full furnace/air replacement completed by your polite, efficient and knowledgeable team!
Peggy Horan
2018-02-27T20:27:53+0000
I cannot say enough about Luxury, from start to finish our new furnace and a/c purchase has been a positive experience. I would recommend luxury to anybody in the market. I knew our search for the furnace and a/c had ended after Randy Moore came to the house and told us what Luxury had to offer. Thanks to all the customer service reps, technicians and thanks again Randy.
Jeff Biro
2017-02-01T16:27:19+0000
Great service. Lost heat tonight, 19degrees out. Was able to get me fixed up within 2 hours after calling them. The tech, Kevin, was quick, knowledgeable, and professional. Thanks for the great service.
Jesse Lattea
2014-11-18T03:15:45+0000
Professional Service. Done Right. Guaranteed.
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