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Luxury Appointment Form - 2017

Contact Information

Phone Number

(440) 387-4999

Address

5327 Ford Road
Elyria, OH 44035

Office Hours

Monday-Friday: 8am to 5pm
Saturday: By Appointment
24/7 Emergency Service

Luxury Heating & Air Conditioning is committed to the utmost in integrity, professionalism and quality service done right the first time, guaranteed.
Contact info

5327 Ford Road Elyria, OH 44035

(440) 387-4999

Monday-Friday: 8am to 5pm

OH HVAC LIC# 47702

OH Plumbing LIC# 49033
Customer Reviews

Google Rating
4.8

Luxury Heating Company

4.8

Tom Cerveny
16:31 29 Jan 20

Moved into our new home in May, 2019. Noticed the time was off on the wall thermostat and could not reset it. Talked with a customer service rep. at Honeywell (overseas and worthless). Your company came out quickly and on time to replace the faulty thermostat. Very pleased and would use you again and recommend you to any one who asked for a referral.

Gh
14:41 27 Jan 20

Every employee from Luxury that came to our home was very professional and knowledgeable. They worked in unison, clean and willing to keep us informed what was taking place. When they left the area was so clean that the only thing that was noticeable was a bright and shiny new furnace. Highly recommend. We took Randy's advice and have been very thankful. Quiet and warm.

Anthony George
16:42 16 Jan 20

Wayne was very knowledgeable and solved our issue very quickly. He also found a small gas leak in one of the piping threads and corrected it immediately. He also looked up the part that needed replaced and discovered it was under warranty, so no charge to me. Excellent service all around.

Stephen Newman
23:03 02 Nov 19

Our gas furnace stopped working late Friday night. We called several companies seeking repair. No one except Luxury was willing to help. They came out first thing Saturday. The repairman was polite, knowledgeable, and respectful. Not only did he immediately find the problem (a plugged drain), he showed me how to fix it should it happen again! I will definitely look to use them again in the future.

Richard Leister
15:13 03 Oct 19

Very nice tech, was glad to hear was a veteran and so am I and thanks for hiring him.He was polite and explained what I needed and installed the part. Nothing but good to say about him and your company. Richard J Leister

Lawrence Krall
17:24 22 Sep 19

Outside a/c unit, three months old, turns out a bad batch of fuses from the fuse manufacturer, widely known problem in the area. Awesome service, for a problem not of their making- called Luxury @ 9pm Sat. evening, arrived the next day at noon to fix it- on a Sunday! Installation was a great experience three months ago; now service as well. I would recommend Luxury Heating to anyone.

Tina Mathie
13:32 18 Jul 19

From start to finish a great experience. Scheduled a tech within two days to service a really old ac unit. They were able to recharge and the tech was very informative and helpful. Most likely a leak, but the machine is so old (35+ years) and the "juice" is so expensive that it's not worth it find the leak especially bc it may not even be repairable. Offered advice and suggestions and was very knowledge and was not pushy. Loved the experience.

Lisa Thomas
19:36 15 Jul 19

I was so impressed with the gentleman that came to my home. He took time and answered questions and looked over my whole unit. Very Very thorough. I will be using them for now on!! Matt Gerhart is the best!!

Kelly Miklas
16:59 29 Jun 19

Very thoughtful experience start to finish. Our technician encountered every obstacle there probably could have been from bad compressor, valve, coil and so forth. He remained patient and informative. For being new construction all of this was rather unexpected especially with northern Ohio finally hitting 90 degree temps. I would recommend Luxury to any of my friends and family should they ever be in the need of HVAC work. The office staff was extremely pleasant as well!

Barbara Piscopo
16:11 24 Jun 19

The technician was early, very courteous and efficient. Completed his work and gave me a full update on what was done and why. I love Luxury Heating! Wouldn’t use anyone else.

Chris Funkhouser
14:00 17 Jun 19

Matt called ahead of time to let me know he was on his way--very much appreciated. Did a thorough job of checking and maintaining our units. Very pleasant and competent personality. Luxury Heating is extremely reliable--a great company to deal with.

Frank Bongiovanni
02:17 14 Jun 19

We have used Luxury for the tune up on our furnace for years. The technicians who come invariably show up at the promised time, work efficiently, leave the site clean, and are courteous. Yes; the price is reasonable. We will continue to use them.

Russell Raymond
01:22 12 Jun 19

Luxury H/AC is an honest company with expert service and technicians. The alarm went off in our townhouse when they entered. We were so sorry we put the technician through the police arriving. He took it in stride. Thanks Luxury!

Brandon Dalton
19:31 24 May 19

Fantastic. Very quick to come to my home and address the issue I was having with the AC. Tech was very knowledge, friendly and was efficient in his work. I lucked out and beat my warranty by two weeks!! Thank You Luxury. I am glad you are my service company!

Hec
16:46 24 May 19

Got the best quote for furnace and air conditioner replacement. Eric and his crew did a great job. A good local company with a great staff.

Robert Gornall
14:06 14 May 19

Adam McCarthy is the best technician we have ever had. He explains everything and is proactive in offering solutions to problems. I am pleased with the service we receive from Luxury and always recommend the company to others needing heating/air conditioning services.

Shelley Kozak
18:07 13 May 19

Adam does a great job. He explains everything in terms I can understand, and is very personable. Luxury installed my heating and cooling system, and I have done business with them ever since.

Rick Gallagher
00:26 03 Apr 19

Had no heat on Sunday 03/31. Called for help. 1 hour later a technician showed up and got heat back in house. Said he would come back next day to install new motor on straight time not Sunday call out. Monday they came and installed motor. The office called and said you are still under warranty, 9 years, only charged for call out and labor. Saved us $500.00. First class outfit!

Lori Kalina
17:02 14 Mar 19

From the time I called, and the quick call back with information, up to the scheduled appointment with a Tech, Luxury Heating Company was spot on professional. The person who answered the phone was very friendly and helpful and got back to me with an answer right away. The Technician, Tom, arrived promptly, at the very beginning of the 4 hour window I was given. He did his diagnostics and stayed to make sure the issue was tested and resolved with the furnace and duct work. He was genuinely interested in addressing my concerns and made sure to explain things thoroughly to me before he left. I plan to call about the Maintenance Plan soon. Very pleased with the Service from beginning to end that Luxury Heating Company provided.

Marlene Trimble
14:16 11 Mar 19

We had our furnace checked and cleaned by Luxury and the service technician John was courteous and knowledgeable . We appreciated his thoroughness in making sure that not only the furnace was safe but that our living spaces also were good. Definitely a company we will call on for any future concerns. Thank you, Marlene Trimble

Albert Ohler
18:56 01 Mar 19

Service tech very knowledgeable and experienced. Very professional company, courteous, informative and honest. Fast response and was able to make repairs in a timely manner at a fair price. Would recommend to anybody.

Lynne Fleming
21:47 27 Feb 19

I had no heat just came home from hospital. Called and crew was here within a hour. The crew was fast and efficient. I can't tell you how much it meant to me. Luxury is the only heating and cooling company I ever call. Keep up the great work!

Katie Ramella
17:28 19 Feb 19

We have had the best experience with Luxury. When we built our home 5 years ago it was a wonderful company to work with! They have done all our maintenance and when we had a minor problem recently they were here the next morning to correct it.

Craig Andrews
13:02 14 Feb 19

Showed up same day on a no heat call. Tech was polite and informative. Were able to locate and install part same day. Very happy with the service!!

B Connor
23:55 09 Feb 19

Excellent service! On a Saturday during freezing January temperatures, my furnace fan died. After calling their service number, their technician arrived about an hour after I called. Courteous and efficient and fixed the problem quickly. Having googled the problem, I felt that the cost was more than fair.

Katie Hoosenally
22:35 07 Feb 19

Our technician gave me so many tips and helpful information. He really went above and beyond to make sure my system was working optimally. He was incredibly courteous too!

craig Hall
13:58 07 Feb 19

Love the guys at Luxury. Prompt courteous service always. I've been using them for over 20 years and they have never dropped the ball.

Frank Severa
19:54 30 Jan 19

Coldest day of the year and our furnace stopped working. Called them and they were out that morning and got us going again. Their response and service were awesome! Thanks!!!

Alan George
06:20 30 Jan 19

Very professional! Our service worker was able to fix our heater even though they don't carry parts for our brand!! Was working in -2° at a quarter to 1AM!! Highly recommend and will definitely use again!!

Beth Pagan
01:40 28 Jan 19

Luxury replaced my AC unit this summer and recently just replaced my furnace. Everyone I dealt with was professional and accommodating. Randy and Wayne were great along with all the technicians who came out. I would highly recommend!!

Becky Szentpetery
14:16 18 Jan 19

Was having heat distribution issues which were easily remedied by technician. The bonus was the easy to understand education for how my particular system works and how pleasant and professional the experience was

Stephanie Geletka
02:47 18 Jan 19

Luxury was quick to respond to our broken humidifier. The part was ordered and installed within a few days of diagnosing the problem. John was polite and knowledgeable. He was efficient with his time in the house. He patiently and thoroughly answered all my questions, and even shared a few tips for maintenance. I was very happy with this service call!

Mann Wolf
21:23 28 Nov 18

Great service experience from the office personnel right up to the owner. Knowledgeable techs gave me info and pointers on using my new furnace and answered questions I had. I’d recommend this company to anyone needing hvac installation, repair or maintenance!

charles ocheltree
14:12 14 Nov 18

I woke up this morning and noticed my furnace was not operating properly, so I called Luxury Heating as soon as the office opened and they were able to send a technician (Adam) right away to diagnose the problem and had my furnace up and running in about 25 minutes... This is my first time using Luxury Heating but so far so good... I really appreciate Adam's prompt service....I'm planning on scheduling routine maintenance for the future.

GR Cergol
15:04 02 Nov 18

Technician Matt was technically expert. He checked and confirmed the operation and status of every key component and made certain that the furnace, electronic filter and steam humidifier responded to controls and the thermostat. He cleaned the filters and checked the igniter. He demonstrated the same high quality as the company did with the installation.

Cheryl O'Neil
15:17 01 Nov 18

We have been using Luxury Heating for as long as I can recall. Today we had a performance check on our 2 furnaces. All filters were checked to see if replacements were needed as well. The service representative was professional, respectful, and left the work area very clean. He arrived during his designated time frame as well. I recommend Luxury Heating to anyone who asks for Heating/cooling company. They installed and are maintaining our 2 units beautifully. I highly recommend Luxury Heating.

Mary Klinge
15:41 26 Oct 18

Great customer service. Adam always shows up when he says he will and does a great job.

Gary Hromi
10:43 26 Oct 18

Luxury Heating and Air Conditioning service is excellent. On the initial call for service, I was greeted by a professional and friendly voice, and was able to get a date and time for the service visit. The technician called prior to arriving onsite, and did a great job repairing my furnace. He also took the time to answer my questions and explain the reason for the repairs. I highly recommend Lixury Heating and Air Conditioning.

Gretchen Bueter
00:06 13 Sep 18

Wayne is a fantastic professional! Very knowledgeable and took the time to explain our new system! Thanks Wayne!

Gary Gross
20:07 29 Aug 18

We have been with Luxury Heating and cooling for 25 yrs and the service and friendliness has aways be A-1

Jose Vega
02:27 18 Aug 18

Just a quick note to let you know that the crew you sent to do the job, Eric and Matt, did a GREAT job. They are a pair of true professionals. The discussed all the details of the job with us; from the placement of the unit in the master bedroom to the placement of the outside unit.They explained everything related to the operation of the unit as well as routine cleaning of the filter. They did the job promptly and left all the rooms clean. They both should be commended for their thoroughness and professionalism on the job. It was truly a pleasure doing business with your company. Jose Vega

Carrie Byrd
20:24 15 Aug 18

Luxury Heating was chosen by my builder to install my heating/AC unit and I only had to call for service on my unit maybe 2 times after moving in. Flash forward 15 years later and we are in the heat of August 2018. Out of now where on a Sunday my AC unit freezes up on the inside and outside. I contact Luxury Monday and Wednesday afternoon I had a new unit installed and running. Not having air conditioning for 3 days was an inconvenience but more importantly I suffer from Asthma and my rescue dog has breathing issues. I relayed the importance of getting a new unit up and running as soon as possible to Matt the technician. He heard my concerns and contacted the owner to see what could be done. Paul sent me a contract via email in a matter of 20 minutes after speaking with Matt. Paul then called me after I sent a reply to the contract. Wednesday morning Wayne the Service Director came to my home and started breaking down the old unit and then started to install the new unit by himself! I was amazed with the customer service and genuine concern every employee I came in contact with through the entire process. I cannot Thank the entire team enough for going out of their way to provide such swift and professional service. My experience with Luxury is an true example of a team of people that are committed to quality WORK in every sense of customer service. The integrity that Luxury Heating and its employees projects is the reason why they have been in business since 1947.

Ryan Hardy
11:13 03 Aug 18

Great service from start to finish. Couldn’t be happier with the system, I’m getting the efficiency I was promised at a better price than other local companies. Had a question about the system a few weeks after installation and they had someone out to the house within a day of calling to walk me through everything. They made me feel like a priority.

Alex O'Roark
12:46 26 Jan 18

Service was outstanding,

James Roark
00:57 02 Nov 17

Great experience with Luxury heating! New installation on my first house was smooth and looking forward to the next. On time, friendly and reasonably priced.

Next Reviews Write a review
Facebook Rating
4.9

Luxury Heating Company

4.9

Mary Hrivnak

2020-03-09T15:42:08+0000

Trained technicians provide excellent service. Thank you Matt for checking our furnace, completing repairs, and providing information about its likely life left (it's our original furnace - 20 years old). Luxury installed the original and has provided service during those years! We appreciate that the techs call when they are on their way, ask about problems and are very polite.

Jimmy Mesler

2020-02-08T19:13:40+0000

My furnace died this week and their main concern was getting me portable heaters in the house and a new furnace ASAP. And they went above n beyond my expectations. Tom diagnosed the problem quickly and Bob n Eric installed my new furnace quickly. THANK YOU for the GREAT SERVICE.

Karen Brown McGunagle

2019-07-31T19:12:25+0000

I used Luxury Heating to install a Mitsubishi MXZ hyper heat system in my parent's home. They had electric baseboard heat and no air conditioning. Paul worked with us to come up with a whole home solution to eliminate window AC units and baseboard heat. On day 1 of the install, 6 or 7 techs showed up to quickly get the install under way. It took less than a week to get a brand new heating and air conditioning system installed throughout the home. Their team leader was excellent and kept us informed every step of the way.

Nora Pickard Tattersall

2019-07-03T17:52:31+0000

Your service man arrived on time, began the service to get our air-conditioner working again.He was very informative, handled the service well, in a very professional manner.Excellent experience for us. Thank you!

Bill Dull

2019-06-13T18:03:51+0000

Technician was on time, courteous and thorough.

Larry Diane Krall

2019-06-11T18:05:23+0000

Our air conditioner went to the great HVAC in the sky at the beginning of air conditioning season, along with everyone else. We were taken care of quickly and professionally and have a much more efficient Trane keeping us cool. We can't thank everyone at Luxury Heating enough and would recommend them to everyone.

Alan Hendricks

2019-05-31T17:00:40+0000

On time and very knowledgeable about their business

Gerald Tomechko

2019-05-09T18:04:42+0000

I have used Luxury heating company for several years and have been a very satisfied customer. I feel they are very professional, but yet friendly people to deal with. They are people that I feel comfortable with in my home. And I feel their prices are very fair. When ever anyone is looking for a air-conditioning and heating company I always recommend Luxury.

Kevin Cunningham

2019-04-24T15:29:47+0000

Technicians are friendly and knowledgeable. They have provided excellent service maintaining our heating/cooling units. I would highly recommend Luxury Heating!

Dale Verhoff

2018-12-28T21:37:27+0000

Very professional group of people. Made sure we had the right heating and air for our home. They also installed a mini heater that runs off heat pump which also cools in summer in our sun room. We had installers out three different times to do it right. No mistakes just was a task that took that time. Plus we made changes in our type of heating and they were very patient. One other thing that made me proud to use this company was they are a union shop.

Maria Swerchowsky

2018-12-14T22:10:12+0000

Luxury Heating saves the day again! They have done small jobs (minor fixes) and big jobs for us (installing a whole new furnace). Each interaction has exceeded expectations. They are friendly, knowledgeable and more affordable than other companies we have worked with. Can’t recommend them enough!

Lori Best Yeager

2018-12-14T21:56:45+0000

Quality and honesty of service. Also, they are available within 24 hours. Their staff is very nice, friendly and knowledgeable!

Linda Batchelor Wrege

2018-12-05T14:02:07+0000

Great service. Matt is very friendly and knows what he is doing.

Jason Osher

2018-11-24T00:07:17+0000

Luxury Heating responded to my service call for my furnace. They showed up promptly when they said they would and took care of the issue in an efficient manner. I highly recommend them for service.

Reggie Eakins

2018-11-13T02:06:03+0000

Tech was personable, knowledgable and punctual. I've had 4-5 transactions with Luxury Heating, and all have been great. I've also found the service fees to be reasonable and competitive.

Wendy Winkler Stuart

2018-11-06T21:40:03+0000

Polite, knowledgeable, clean and very efficient!

Barb Griffith

2018-10-28T02:55:53+0000

Luxury has friendly courteous and prompt service close to home.

Abby Jean Monson

2018-05-11T23:16:11+0000

Peggy Horan

2018-02-27T20:27:53+0000

Thank you Luxury Heating! Full furnace/air replacement completed by your polite, efficient and knowledgeable team!

Wayne Dvorscak

2017-07-01T00:06:55+0000

Jeff Biro

2017-02-01T16:27:19+0000

I cannot say enough about Luxury, from start to finish our new furnace and a/c purchase has been a positive experience. I would recommend luxury to anybody in the market. I knew our search for the furnace and a/c had ended after Randy Moore came to the house and told us what Luxury had to offer. Thanks to all the customer service reps, technicians and thanks again Randy.

Danny Lapchak

2017-01-25T19:21:29+0000

Paige Lapchak

2017-01-25T15:36:49+0000

Kim Gyenes Cunningham

2016-04-28T22:20:20+0000

Lori Novak

2014-12-03T14:41:51+0000

Jesse Lattea

2014-11-18T03:15:45+0000

Great service. Lost heat tonight, 19degrees out. Was able to get me fixed up within 2 hours after calling them. The tech, Kevin, was quick, knowledgeable, and professional. Thanks for the great service.

Chris Yacobozzi

2014-11-07T21:15:17+0000

Kate Samek

2013-09-18T11:02:14+0000

Vyvian Blackburn

2013-09-17T23:35:42+0000

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