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Customer Reviews

Google Rating

4.8

Luxury Heating Company

4.8

Stephen Newman

23:03 02 Nov 19

Our gas furnace stopped working late Friday night. We called several companies seeking repair. No one except Luxury was willing to help. They came out first thing Saturday. The repairman was polite, knowledgeable, and respectful. Not only did he immediately find the problem (a plugged drain), he showed me how to fix it should it happen again! I will definitely look to use them again in the future.

Richard Leister

15:13 03 Oct 19

Very nice tech, was glad to hear was a veteran and so am I and thanks for hiring him.He was polite and explained what I needed and installed the part. Nothing but good to say about him and your company. Richard J Leister

Lawrence Krall

17:24 22 Sep 19

Outside a/c unit, three months old, turns out a bad batch of fuses from the fuse manufacturer, widely known problem in the area. Awesome service, for a problem not of their making- called Luxury @ 9pm Sat. evening, arrived the next day at noon to fix it- on a Sunday! Installation was a great experience three months ago; now service as well. I would recommend Luxury Heating to anyone.

Tina Mathie

13:32 18 Jul 19

From start to finish a great experience. Scheduled a tech within two days to service a really old ac unit. They were able to recharge and the tech was very informative and helpful. Most likely a leak, but the machine is so old (35+ years) and the "juice" is so expensive that it's not worth it find the leak especially bc it may not even be repairable. Offered advice and suggestions and was very knowledge and was not pushy. Loved the experience.

Lisa Thomas

19:36 15 Jul 19

I was so impressed with the gentleman that came to my home. He took time and answered questions and looked over my whole unit. Very Very thorough. I will be using them for now on!! Matt Gerhart is the best!!

Kelly Miklas

16:59 29 Jun 19

Very thoughtful experience start to finish. Our technician encountered every obstacle there probably could have been from bad compressor, valve, coil and so forth. He remained patient and informative. For being new construction all of this was rather unexpected especially with northern Ohio finally hitting 90 degree temps. I would recommend Luxury to any of my friends and family should they ever be in the need of HVAC work. The office staff was extremely pleasant as well!

Barbara Piscopo

16:11 24 Jun 19

The technician was early, very courteous and efficient. Completed his work and gave me a full update on what was done and why. I love Luxury Heating! Wouldn’t use anyone else.

Chris Funkhouser

14:00 17 Jun 19

Matt called ahead of time to let me know he was on his way--very much appreciated. Did a thorough job of checking and maintaining our units. Very pleasant and competent personality. Luxury Heating is extremely reliable--a great company to deal with.

Frank Bongiovanni

02:17 14 Jun 19

We have used Luxury for the tune up on our furnace for years. The technicians who come invariably show up at the promised time, work efficiently, leave the site clean, and are courteous. Yes; the price is reasonable. We will continue to use them.

Russell Raymond

01:22 12 Jun 19

Luxury H/AC is an honest company with expert service and technicians. The alarm went off in our townhouse when they entered. We were so sorry we put the technician through the police arriving. He took it in stride. Thanks Luxury!

Brandon Dalton

19:31 24 May 19

Fantastic. Very quick to come to my home and address the issue I was having with the AC. Tech was very knowledge, friendly and was efficient in his work. I lucked out and beat my warranty by two weeks!! Thank You Luxury. I am glad you are my service company!

Hec

16:46 24 May 19

Got the best quote for furnace and air conditioner replacement. Eric and his crew did a great job. A good local company with a great staff.

Robert Gornall

14:06 14 May 19

Adam McCarthy is the best technician we have ever had. He explains everything and is proactive in offering solutions to problems. I am pleased with the service we receive from Luxury and always recommend the company to others needing heating/air conditioning services.

Shelley Kozak

18:07 13 May 19

Adam does a great job. He explains everything in terms I can understand, and is very personable. Luxury installed my heating and cooling system, and I have done business with them ever since.

Rick Gallagher

00:26 03 Apr 19

Had no heat on Sunday 03/31. Called for help. 1 hour later a technician showed up and got heat back in house. Said he would come back next day to install new motor on straight time not Sunday call out. Monday they came and installed motor. The office called and said you are still under warranty, 9 years, only charged for call out and labor. Saved us $500.00. First class outfit!

Lori Kalina

17:02 14 Mar 19

From the time I called, and the quick call back with information, up to the scheduled appointment with a Tech, Luxury Heating Company was spot on professional. The person who answered the phone was very friendly and helpful and got back to me with an answer right away. The Technician, Tom, arrived promptly, at the very beginning of the 4 hour window I was given. He did his diagnostics and stayed to make sure the issue was tested and resolved with the furnace and duct work. He was genuinely interested in addressing my concerns and made sure to explain things thoroughly to me before he left. I plan to call about the Maintenance Plan soon. Very pleased with the Service from beginning to end that Luxury Heating Company provided.

Marlene Trimble

14:16 11 Mar 19

We had our furnace checked and cleaned by Luxury and the service technician John was courteous and knowledgeable . We appreciated his thoroughness in making sure that not only the furnace was safe but that our living spaces also were good. Definitely a company we will call on for any future concerns. Thank you, Marlene Trimble

Albert Ohler

18:56 01 Mar 19

Service tech very knowledgeable and experienced. Very professional company, courteous, informative and honest. Fast response and was able to make repairs in a timely manner at a fair price. Would

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